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North by Northwest

Updated 2026-07-06 · 1,925 reviewed · 265 listed · Scored from 59 Google reviews · How we rank ›

3.7(59) 63 composite score See reviews on Google ✓ Verified
Irrigation & Sprinkler SystemsLandscape Design & Installation
North by Northwest
Services
Irrigation & Sprinkler Systems, Landscape Design & Installation
Reviews
59

What recent reviews say

Five-star reviewers, especially HOA managers and commercial clients, praise North by Northwest for reliability, communication, and professionalism. One-star reviews document severe neglect on residential HOA properties: delayed emergency repairs, scattered debris left for weeks, grass scalping that damaged home values, and workers ignoring explicit "do not touch" signs around planted beds.

Praised for
  • responsive staff (Sergio noted)
  • professional demeanor
  • knowledge of landscaping
  • reliability for commercial/HOA work
  • owning up to errors
Watch-outs
  • slow response to urgent repairs
  • poor cleanup after work
  • lawn damage (scalping, death)
  • lack of attention to detail
  • HOA maintenance quality concerns
skilled-crewreliable-scheduleresponsive-quotespoor-communicationattention-to-detaildamaged-propertyclean-up-after-job
Best for: commercial property and multi-family development managers seeking landscape design and maintenance.
Think twice if: Your property is a residential HOA; some reviews report slow emergency response, incomplete cleanup, and grass damage from aggressive maintenance.

Strengths

  • knowlegable team for commercial/multi-family projects
  • staff who own mistakes and correct them
  • named staff (Sergio) with strong service record

Worth knowing

  • Sergio noted for customer service and fast issue response
  • commercial clients report knowledgeable, solution-focused team
  • residential HOA complaints include 3-4 day delays on urgent irrigation repair, hole left unleveled for 3 weeks, workers ignoring posted 'do not spray/prune' signs

What reviews say by service

Landscape Design & Installation
Commercial clients praise design work; residential HOA complaints center on maintenance execution, not design.
Irrigation & Sprinkler Systems
Emergency repair response times criticized (3-4 day wait during freeze damage); cleanup after repair inadequate.

How it compares

  • Rated 3.7 against a 4.75 average across the 56 irrigation & sprinkler systems businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 33
Review volume 77
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
35
4
5
3
2
2
1
1
16

Contact

Address
3801 Prairie Ln, Austin, TX 78728

Last verified 2026-07-06

Opening hours

Monday
08:00-16:00
Tuesday
08:00-16:00
Wednesday
08:00-16:00
Thursday
08:00-16:00
Friday
08:00-12:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From their website

Services listed
Landscape MaintenanceLandscape DesignLandscape ConstructionIrrigation and Water ManagementHoliday Lighting

Operating:Since 2003

As published by the business on its own website; not independently verified.

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Common questions

What areas do you serve?
The business states it serves Greater Austin, Cedar Park, Leander, and Georgetown.
Do you handle emergency irrigation repairs?
Reviews document repairs during the 2026 freeze, but response times were slow (3-4 days for urgent underground burst). Cleanup afterward was incomplete.

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Last updated 2026-07-06